PAYMENT

Full payment for cookie orders are required upfront and are paid through my booking system, at the time of placing your order.

Please note I do not start making any orders unless payment, or proof of payment has been received.

CANCELLATIONS & POSTPONEMENTS

You will receive your payment back (less any transaction fees) if your order is cancelled more than 2 weeks ahead of your event.

All payments are non-refundable if you cancel your order within 2 weeks.

We offer a date transfer if you wish to keep your order but for a different date.

REFUNDS

Due to the nature of our products, with all cookies being baked fresh to order and custom made, we do not offer refunds under any circumstances once your cookie order has been baked and decorated.

As per our Cancellations & Postponements - you will receive your payment back (less any transaction fees) if your order is cancelled more than 2 weeks ahead of your event.

All payments are non-refundable if you cancel your order within 2 weeks of your event date.

POSTAGE & HANDLING

Please note that postage is at your own risk. Whilst we take the utmost care with our orders and package them as best we can to protect your cookies and prevent any damages while in transit, we do not accept any responsibility for any damages once picked up or dispatched.

All postage orders are sent via registered Australia Post Express Post service and we do not take any responsibility for postal delays or lost packages.